Information for NTCA Members About Coronavirus (COVID-19)


For more information, please visit NTCA's Coronavirus Resource Center


March 16, 2020, Update: 

As we continue to review our operations and member services in response to the spread of coronavirus, we would like to share some updates with you about steps we are taking to comply with governmental directives and to protect the health and safety of our members, staff and event participants.

Based on guidance from the Centers for Disease Control and Prevention that organizations should cancel or reschedule events with 50 or more people for the next eight weeks, we have been forced to cancel the in-person versions of the following NTCA meetings:

  • 2020 Telecom Executive Forum, March 15-18, La Jolla, Calif.
  • Retirement Readiness Seminar, March 18, La Jolla, Calif.
  • Legislative & Policy Conference, April 19-21, Washington, D.C.
  • Marketing & Sales Conference, May 3-5, Phoenix, Ariz.
  • Retirement Readiness Seminar, May 5-6, Las Vegas, Nev.

We are exploring options for virtual and rescheduled meetings to retain the value gained from connecting with one another with more information to be announced later. If you have already registered for one of these meetings, you’ll receive correspondence from NTCA shortly with further information.

Resources for NTCA Members

As the impact of the coronavirus evolves, you can count on NTCA to continue to share information and updates as well as how it impacts the rural broadband community. To help members prepare for and respond to circumstances affecting your own operations, we have compiled a list of resources, including member samples, which can be found below. NTCA will also host a webcast on Wednesday, March 18, at 2 p.m. ET about business continuity considerations for small telcos. To register for that webcast, click here. Additional online educational opportunities will be announced as they are available.

Information about NTCA Business Operations

Given the guidance from local, state and national authorities to cancel public gatherings and practice healthy social distancing, NTCA has instituted a work-from-home policy for staff based in Arlington, Va., and Asheville, N.C., effective Monday, March 16, and has discontinued non-essential staff travel, including visits to member locations by our member relations team.

Even as we adjust some of our workplace policies to allow our staff to respond to the health and wellbeing of themselves and their families, we are committed to continuing to provide excellent member service during this period. Thanks to the preparations of our internal Business Continuity Team, we anticipate few impacts to members in terms of their interactions with NTCA. Our Benefits Resource Unit will continue to field phone calls regarding benefits matters, and we anticipate no impacts on our operations, including processing of health insurance claims.

We will continue to monitor the situation in coming weeks and make adjustments to these policies as necessary. If anything changes, members will be notified immediately.

If you have questions about this, please contact our Member Engagement division at or 703-351-2118 or our Benefits Resource Unit at at 828-281-9000.